Reporting and Notice-and-Action Policy

This policy explains how to tell Keelhelm about illegal content or abuse on our Services, and how we handle what you send. It includes the notice-and-action mechanism we provide under Article 16 of the EU Digital Services Act (DSA). It works alongside the Acceptable Use Policy, the Copyright / DMCA Policy, and the Privacy Policy.

How to report

• Illegal content or abuse (fraud, malware, harassment, privacy violations, and other unlawful or prohibited use): the reporting form, or legal (at) keelhelm (dot) com.
• Copyright infringement: the copyright notice form (see the Copyright / DMCA Policy).
• Your personal data (access, deletion, or other privacy rights): the privacy request form.

What your notice should contain

To let us assess and act on a report of illegal content, please give us — as required by DSA Article 16 — enough to make an informed decision:

• A clear explanation of why you consider the content illegal or in violation of our policies;
• The exact location of the content, such as the URL or other information that lets us find it;
• Your name and email, so we can acknowledge the report and follow up — except for reports involving certain offences against children, where you may report without identifying yourself; and
• A statement that you believe, in good faith, that the information in your report is accurate and complete.

The more precise and substantiated your notice, the faster we can act on it.

How we handle reports

We review reports without undue delay and in a diligent, non-arbitrary way. Depending on what we find, we may remove or disable the content, restrict or terminate the responsible account, refer the matter to the authorities, or decide that no action is warranted. Where you provided contact details, we will acknowledge your report and, as required by the DSA, inform you of the decision we take and the main reasons for it, along with information about how to contest it where applicable. If your notice gives us actual knowledge of illegal content, we act on it as the law requires.

Fair use of this mechanism

Please report in good faith. If you repeatedly submit notices or complaints that are manifestly unfounded, we may suspend our handling of your reports for a reasonable period after a prior warning, as the DSA permits. Misusing the reporting process — for example, to harass another user or to suppress lawful content — may itself violate the Acceptable Use Policy.

Point of contact

Our single point of contact for reports, legal notices, and communications from authorities is legal (at) keelhelm (dot) com. We can receive communications in English.